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This is how the return process works with our eShop
- Easily register your return online via your Hoffmann Group customer account
- Print out return label
- Send parcel back to us
- It's that easy!
Registering your return in our eShop - simple - fast - around the clock
Returning orders:
If you want to return individual items or the entire order to us, you can conveniently register the return with us in the eShop. It’s this simple:
1. Log in to your Hoffmann Group customer account and go to the “My eShop account” page. Select “Orders”.
2. Clicking on the order number you are interested in will take you to the details of your order.
3. Now click on “Return item” at the top.
4. You can either register to return the entire order by ticking “Select all items” or individual items, specifying a reason for their return.
5. To confirm your selection, click on the “Confirm return” button.
6. Shortly after, you will receive a confirmation email with a return label for your return.
Discover further eShop functions
